Support
At SupaCasino we know questions pop up — about your account, deposits, withdrawals, or a game feature — and you want answers quickly. Our support options are built to be simple and personal: live chat for immediate help, email for detailed requests, and a full FAQ/help centre for fast self-service. We’re committed to clear, fair, and timely support so you can get back to playing with confidence.
Reach us the way you like — options and typical response times
- Live chat: Best for urgent issues. Connect directly from the site and get a reply within minutes — often immediately during busier hours.
- Email: For documents, account details, or any issue that needs follow-up. Contact us at support@supacasino.co.uk and expect a response within 24 hours; complex cases may take a bit longer but we’ll keep you updated.
- Phone: We do not offer direct phone lines at this time. If you prefer to talk, start a live chat or send an email and our team will guide you to the quickest alternative.
Our live chat and FAQ are available around the clock so help is always at hand. Email is monitored continuously and escalated when needed to make sure issues are resolved as fast as possible.
Quick answers in the FAQ — solve common issues instantly
Our Frequently Asked Questions cover the topics players ask about most: account verification, deposits and withdrawals, bonus terms, responsible gambling tools, and gameplay troubleshooting. The FAQ is the fastest way to get a clear answer without waiting. If the FAQ doesn’t solve it, our live agents are ready to step in.
If you want a deeper look at what we offer and our policies, check our full SupaCasino review for more details.
Secure help with payments and verification
Support can help you with all transaction-related questions — from deposit methods like Apple Pay, PayPal, Trustly, Visa, and Mastercard to withdrawal options and verification steps. We operate with EUR and GBP currencies. When contacting us about a payment, have the transaction ID, the last four digits of the card (if applicable), and any receipts handy to speed things up. Identity checks and verification are handled securely and escalated when required.
Game issues and technical support
Problems with a slot or a live table? Tell us the game title, the time it happened, and include a screenshot if you can. For game-specific questions (for example, about titles like "Emoticoins Slots"), our team works with software providers to investigate and resolve issues promptly.
What our team promises
Our support staff are trained, friendly, and focused on resolving your issue quickly and fairly. Whether it’s a bonus question, a payout concern, or help with gameplay, we’ll explain the options, outline next steps, and follow up until the issue is closed. We never promise guaranteed wins — only clear, honest service.
Tips to get faster service
Before you contact us, have your account email, username, and any transaction references ready. Include device and browser info for technical problems, and attach screenshots where possible. Clear details help us act faster and keep momentum on your case.
We’re here to help whenever you need it — use the live chat for the quickest response, email support@supacasino.co.uk for detailed requests, or check the FAQ to get answers instantly. Reach out any time; we’ll take it from there.